Privacy Policy — Maple Frontier Club

Maple Frontier Club ("we", "us" or "our"), operating at MapleFrontierClub.com, is committed to protecting the personal information of individuals who interact with our website and services. This Privacy Policy describes how we collect, use, store and share personal information in connection with our hosted event services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

Submit an enquiry through our contact form
Email or call us directly
Book or confirm an event with us
Browse our website (technical data, cookies)

The personal information we collect may include your name, email address, phone number, event details, venue information and any other details you choose to share with us in your enquiry or communications.

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiry and provide event planning support
To prepare and deliver proposals and service agreements
To coordinate and deliver hosted events on your behalf
To communicate with you about your event before, during and after delivery
To improve our services and understand our client base
To comply with legal and regulatory obligations

Legal Basis for Processing (PIPEDA)

We process your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Our legal bases for processing include: your express consent (where required), the performance of a contract or pre-contractual arrangements, and our legitimate interests in providing and improving our event services.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to maintain business records and to comply with applicable laws. Event enquiries that do not result in a booking are retained for up to 12 months. Completed client records are retained for up to 7 years for accounting and legal purposes.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with:

Members of our hosting team who need it to deliver your event
Service providers who support our operations (e.g., email platforms, accounting software), bound by confidentiality agreements
Legal authorities where required by law

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Your Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent where processing is based on consent
Request deletion of your personal data, subject to legal retention requirements
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at hello@maplefrontierclub.com.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. While no internet transmission is completely secure, we take reasonable steps to protect your data throughout our systems.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Maple Frontier Club
hello@maplefrontierclub.com
Canada